Transera’s cloud-based contact center software maximizes business performance by analyzing custome
Transera is leading the way into a new era of contact center performance optimization for operational efficiency, financial results and business outcomes. Leveraging the cloud, innovative infrastructure architectures and “Big Data” technologies, Transera provides real-time visibility, predictive and descriptive analytics, and on-demand control of contact center operations across channels and sites. Consumer-facing contact centers rely on Transera to improve agent productivity and performance, sales, customer retention, and the overall customer experience.
Keywords: inbound call center software, operational dashboard, call center routing, operational efficiency, calculate marketing ROI, customer behavior analytics
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