We carry a massive inventory of used & refurbished Haworth cubicles in our Milpitas warehouse
Creative Solutions specializes in first quality used and reconditioned Haworth modular office furniture, partitions and cubicles in most areas of Northern California.
Keywords: cubicles, office furniture, partitions, modular furniture, chairs, desks, conference room furniture, reception, used cubicles, used office furniture
Interview Q&A
How long have you been in business?
The business started in 1972 and was originally known as Design & Office Concepts. In 1996 the business was sold to Bob Fisher and the name was changed to Creative Solutions.
What is your primary product or service?
We specialize in used and refurbished Haworth Unigroup modular furniture. We have a 30,000 square foot facility in Milpitas that is filled with it. We also maintain our own delivery and installation crew who are extremely well versed in setting up our products.
How did you first become interested in your line of business? (if owner) - What is your background? (If owner or store manager)
I became interested in used office furniture originally as a business opportunity, but also because I was intrigued with the idea of refurbishing products that were often discarded into landfills when their perceived useful life was over. We have the ability in-house to repaint the trim, put on new fabric, cut work surfaces to different sizes, and otherwise turn what may have been viewed as "junk" into useful product that looks like new when we're done.
How do you differentiate yourself from other businesses in your category and area?
Two ways. First, we have one Project Manager take the job from beginning to end. The beauty of this approach in comparison to the traditional contract office furniture model is that the customer always knows where to go if issues come up at any stage of the project. Our Project Manager provides the initial quotation, comes out and takes measurements, does the Autocad drawing and is usually present at the final installation to make sure things go as planned. Second, we maintain our own delivery and installation team, and have since day one. Other office furniture companies often contract out this function because it's cheaper than keeping full-time employees on their payroll. So the beauty of the above is that we are accountable to our customers and make it easy for them to communicate with us. In the rare case where there are problems with an installation, the customer knows exactly where to go for resolution--there is no finger pointing or lack of accountability.
How many locations do you have and do you have plans to expand?
We have one location in Milpitas which houses our showroom, warehouse, and refurbishing facilities. Customers can come in to see product in our showroom, and we also encourage them to take a tour of the entire facility to see the refurbishing process in action. It gives them a good sense of what to expect when their job is completed.
Provide detailed directions to your location
We're about a half mile from the intersection of Highway 680 and Montague Expressway, very close to the Great Mall of Milpitas.
What type of payments do you accept?
Cash, check, EFT's, and credit cards
Which areas do you service?
We cover all of northern California, but 75% of our business comes from the greater Bay Area.
Who owns your company or runs daily operations?
Bob Fisher is the President and serves as General Manager.
What are your hours of operation?
Monday through Friday from 9:00 am to 5:00 pm.
What is the best compliment anyone can give you?
Giving us repeat business, which is where the bulk of our revenue comes from.
Jim McRees on 3/11/2016 12:59:54 PM
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